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Policy — Exchanges

Returns & Exchanges

To ensure product safety and integrity, exchanges are handled under specific conditions. All requests are reviewed before any return is accepted.

Exchanges & Refunds
3 Days From Delivery
Unused Items Only
Approval Required
1

Exchange Window

Exchange requests must be submitted within 3 days of the confirmed delivery of your order — not from the date of purchase or dispatch. The clock starts from the moment your order is marked as delivered. Requests submitted after this window will not be eligible, without exception.

Eligible for Exchange
Size issues — if the item does not fit as expected
Eligible for Exchange
Defective items — manufacturing faults or damage upon arrival
Eligible for Exchange
Incorrect items — if we dispatched the wrong product
Not Offered
Refunds — not offered except when the requested exchange item is out of stock at time of processing
2

Eligibility Conditions

Items must meet all of the following conditions. Requests that do not satisfy every requirement may be declined without further review.

  • Request submitted within 3 days of the confirmed delivery date of your order
  • Item is unused and in its original condition
  • Original packaging is fully intact
  • All tags remain attached
  • No signs of wear, use, or handling beyond initial inspection
  • Proof of purchase — order number or confirmation email — is provided
Requests that do not meet eligibility conditions may be declined without further review.
3

Non-Returnable Items

Items that do not meet hygiene standards cannot be accepted under any circumstances. The following categories are non-returnable once opened or used, regardless of the reason.

Cannot be returned
Opened hygiene products of any kind
Cannot be returned
Breast pumps — once opened or assembled
Cannot be returned
Personal care items once the seal is broken
Cannot be returned
Any product showing signs of use
4

Request Process

All exchange requests are subject to review. Do not send any items before receiving written approval.

01
Submit a Request
Complete the exchange request form with your order number, product details, reason for request, and any required photos.
02
Await Approval
Requests are reviewed by our team. Do not send any items before receiving written approval. Sending items without approval may result in them being returned at your cost.
03
Return Instructions Provided
If the request is approved, return instructions and the delivery address will be sent by email.
04
Exchange Processed
Once the item is received and inspected against the stated conditions, the exchange will be processed and dispatched. If the requested item is out of stock at the time of processing, a full refund will be issued to your original payment method instead.

Ready to request an exchange?

Please wait for written approval before sending any items back.

Submit an Exchange Request →
5

Shipping Responsibility

Return shipping responsibility is determined by the reason for the request.

Customer's Responsibility
Return shipping costs for size exchange requests are covered by the customer.
MomLab's Responsibility
If the item is confirmed defective or incorrect, MomLab will cover all return shipping costs.
6

Damaged or Incorrect Orders

If an order arrives damaged, defective, or does not match what was ordered, the matter will be resolved with a replacement exchange — or a full refund if the replacement item is out of stock. These cases are treated as a priority.

Photograph the item and packaging upon discovery and submit a request through the exchange form within 3 days of confirmed delivery. Include your order number and clear images. Return shipping will be covered by MomLab in all confirmed cases.

7

Unsure Before Purchasing?

If you are uncertain about sizing or product selection, contact us before placing an order. This ensures you receive the correct item from the outset and avoids the need for an exchange entirely.

To proceed

Request an Exchange

If your item meets the eligibility conditions, submit a request using the form below. All requests are reviewed. Approval is not automatic.

Submit a Request Contact Us
Other policies
Privacy Policy How we collect and protect your personal data. → Shipping Policy Delivery times, costs, and coverage areas. → Terms & Conditions The rules that govern use of our store. → Accessibility Our commitment to an inclusive experience. →