Free delivery on all orders over ₾100 · Georgia-wide shipping

Exchanges

Request an Exchange

We review every request individually. Submit your request below and our team will get back to you within 1–2 business days.

Before you submit

Quick Eligibility Check

Eligible
Within 3 Days of Delivery
Submitted within 3 days of confirmed delivery date
Eligible
Original Condition
Item unused, original packaging intact, all tags attached
Eligible
Eligible Reason
Size issue, defective on arrival, or incorrect item received
Not Eligible
Hygiene & Personal Care
Opened hygiene products, personal care items, or change of mind requests

Submit a request

Exchange Request Form

Complete the form below. All fields are required. Requests are reviewed within 1–2 business days.

Photos required: Once we receive your request, we will reply by email asking for photos of the item, original packaging, and any visible issue. Please have these ready to attach to your reply.

After you submit

What happens next.

01
Submit your request
Complete the exchange request form with your order number, item details, reason for the request, and any relevant photos.
02
We review your request
Our team reviews all submissions within 1–2 business days. Do not send any items before receiving written approval.
03
Return instructions sent
If approved, return instructions and the delivery address will be sent to you by email.
04
Exchange dispatched
Once the returned item is received and inspected, your exchange will be processed and dispatched.

Still have questions

We're here to help.

If you're unsure whether your order is eligible, or if something feels off, reach out before submitting. We typically respond within 1–2 business days.

Contact Us

Also useful

Related policies

Returns & Exchanges
Full returns and exchanges policy — eligibility, conditions, and the process.
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Shipping Policy
Delivery timeframes, carriers, and what to expect after your order is placed.
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Help & Contact
Reach our team directly. We typically respond within 1–2 business days.
→