Clear, honest information about how your order travels from us to you.
We ship across Georgia and to select international destinations. Orders placed before 14:00 on business days are typically dispatched the same day. Free standard delivery applies to all orders over 100 GEL.
| Option | Coverage | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Delivery | Tbilisi | 1–3 business days | Free on orders over 100 GEL / 6 GEL on orders under 100 GEL |
| Express Delivery | Tbilisi | Same day (order by 12:00) | 15 GEL |
| Regional Delivery | Rest of Georgia | 3–5 business days | 10 GEL |
| International Coming Soon | Select countries | 7–14 business days | Calculated at checkout |
Orders placed before 14:00 on Monday to Friday are processed and dispatched the same business day. Orders received after 14:00, or on weekends and public holidays, are processed the following business day.
Once your order is dispatched, you will receive a confirmation email with tracking information where available.
We partner with trusted local and regional courier services to ensure your order arrives safely and in timely manner.
Order journeyPlease ensure your delivery address is complete and accurate at checkout. MomLab cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided at the time of ordering.
If you need to update your delivery address after placing an order, please contact us as soon as possible at hello@momlab.ge. We will do our best to accommodate changes before dispatch, but cannot guarantee this once an order has been handed to the courier.
Where tracking is available, you will receive a tracking number and a link to follow your shipment's progress. Tracking information is typically activated within a few hours of dispatch.
If your tracking link is not updating or you have not received a dispatch notification within 2 business days of your order, please contact our support team.
If a delivery attempt is unsuccessful, the courier will typically leave a notification and make one or more additional attempts. After this, the parcel may return to us.
We take care to pack every order securely. However, if your order arrives damaged or items are missing, please contact us within 72 hours of delivery.
When contacting us, please includeWe will review the issue promptly and arrange a replacement or refund as appropriate.
International delivery is currently in development. When available, shipping rates and estimated delivery times will be shown at checkout, based on your destination country.
Please note that for international orders, customers may be responsible for any customs duties, import taxes, or handling fees applied by the destination country. These charges are outside MomLab's control and are not included in the order total.
If you have any questions about your delivery, or need to discuss a shipping issue, our team is here to help. We aim to respond to all enquiries within 1–2 business days.
Email: hello@momlab.ge
Hours: Monday to Friday, 10:00 – 18:00 (Georgia time)
Our team is available Monday to Friday to help with tracking, delays, or any delivery concerns. We respond within 1–2 business days.
hello@momlab.ge