Privacy Policy

1. Information We Collect

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• Order details
• Account login credentials (if applicable)
• Messages or inquiries you send to us

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Send marketing emails (only if you opt in)
• Prevent fraud and ensure security
• Comply with legal obligations

3. Payment Processing

All payments are securely processed through third-party payment providers integrated with Shopify. We do not store full credit card details on our servers.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Remember your preferences
• Analyse traffic
• Improve user experience
• Support marketing and advertising campaigns

You can control cookies through your browser settings.

5. Sharing of Information

We may share your information with:

• Payment processors
• Shipping and logistics partners
• IT and hosting providers (e.g. Shopify)
• Email marketing platforms
• Legal authorities if required by law

All third parties are required to protect your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfil orders, provide customer service, and comply with legal and tax obligations. After this period, your data is securely deleted or anonymised.

7. International Customers

If you are accessing our website from outside Georgia, please note that your information may be transferred and processed in other countries where our service providers operate.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Request data portability

To exercise your rights, please get in touch using the contact details below.

9. Children's Privacy

MomLab products are designed for mothers and families. We do not knowingly collect personal data from children under 13 without parental consent.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no online system is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

MomLab
Tbilisi, Georgia
Email: hello@momlab.ge